Information from Northern Powergrid regarding compensation

Welfare support for our customers
We are encouraging all customers who remain off supply as a result of the Storm Arwen to access the enhanced welfare provisions we and our partners are offering.

If you are without power and are unable to make alternative arrangements to stay with family or a friend, Northern Powergrid will provide financial assistance to any domestic customer who was still off supply on 29 November 2021 or later that needs help. This will include the reasonable costs of alternative accommodation and food (up to £15 per person per meal). 

We will also contribute to other reasonably incurred costs and will consider each customer’s circumstances on a case-by-case basis.

All of our customers are eligible. Please ensure your retain any receipts for reasonable costs incurred.  

Customers who require assistance should email and we will be in contact as quickly as we can to agree how we can help.

Guaranteed Standards
We are reassuring customers that, in line with industry guaranteed standards, we will proactively contact our customers affected by the storm advising them of their payment depending on the duration of their power cut.  This will start once all storm-affected customers’ supplies are restored.

It is therefore important that you keep your receipts for any expenses incurred and Northern Powergrid will deal with all claims once all the  power has been restored.

Any queries, you can contact Northern power on the above email or Wooler Parish Council on